What is your refund policy?


DIGITAL:  Our products are digital downloads which can’t be “returned.” Therefore Fingerprint Tree Generator has a “No Refund” Policy for all digital download products unless there is an issue with the download or the file on our end.  If this issue cannot  be resolved within 24 hours, we will refund your entire purchase in full.

In addition,  if you feel you are due a refund due for some other reason, all refund requests will be handled on a case-by-case basis. Contact us with the specifics.  We will review it and determine if you qualify for a refund.

PRINTS:  You create, customize and personalize your own fingerprint tree yourself on our website and then your printed fingerprint tree is custom made to order from the tree you created and the print size you specified which means it is produced and printed specifically and uniquely for your order; therefore it is non-refundable.

If your printed fingerprint tree arrives damaged, please keep the items and all packaging. Contact us immediately and we will arrange for a replacement or refund.

Additionally, the following terms apply regarding the return of printed fingerprint trees:
• No refunds for not reading and/or misreading our terms of use and/or return policy
• We inspect our prints carefully before shipping and rarely, if ever, have a problem.  However, if your print arrives damaged or defective, contact us immediately and we will send a new one out ASAP.
• Return for refund within 14 days from receipt for damaged or defective item(s) ONLY.
• Do not return the item without notifying us.
• You are responsible for the return shipping of your item(s) if we decided we want the damaged or defective item back. In most cases we don’t.  However, the decision is on a case by case basis.  We strongly advise using a shipping method that allows tracking of your item(s).  Once you have contacted us, please return your item(s) in their original packaging. Include either the packing list that was provided with your shipment or a copy of your receipt. Make sure we have a phone number and email address with which to contact you, once we receive your return. Without this information, we may be unable to process your refund.
• Absolutely no returns or refunds because you “changed your mind”, you “decided on something else”, you “incorrectly ordered the wrong size”, you “incorrectly misspelled something”, etc.
•  Please have your tree printed locally if you are trying to exactly match a specific color as the colors you see on your monitor may vary slightly from printed tree due to your monitor specific settings and brightness.  We cannot be responsible for possible color variation in finished printed product.
Please be reasonably certain you are buying what you want before ordering a printed fingerprint tree from us.  Your responsibility helps us keep our doors open.

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